TERMS AND CONDITIONS – MOTOGO

Effective Date: May 12, 2026

Welcome to MOTOGO. These Terms and Conditions (“Terms”) govern your access to and use of our website (www.motogo.click), services, and products. By accessing our website, placing an order, or engaging with MOTOGO, you agree to be bound by these Terms. If you do not agree with these Terms, please refrain from using our website or services.

1. Acceptance of Terms

By accessing and using MOTOGO’s website and services, you acknowledge that you have read, understood, and agree to comply with these Terms, our Privacy Policy, and any other applicable guidelines posted on our website. These Terms may be updated periodically, and any changes will be effective immediately upon posting.

2. User Account

To make purchases on our website, you may be required to create a user account. When creating an account, you agree to:

  • Provide accurate and complete information: Ensure all registration details provided are true, current, and complete.

  • Maintain confidentiality: You are responsible for maintaining the confidentiality of your account login details and password.

  • Accept responsibility: You accept full responsibility for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account or any other breach of security.

3. Product Information

We strive to provide accurate descriptions, specifications, and prices for all products listed on our website. However, MOTOGO does not guarantee that product information is completely error-free. We reserve the right to change product details, specifications, and pricing without prior notice.

4. Orders and Payment

  • Order Acceptance: All orders placed are subject to acceptance by MOTOGO. We reserve the right to refuse or cancel any order for various reasons, including price errors, product unavailability, or suspected fraudulent activity.

  • Payment Methods: We accept various secure payment methods, including bank transfers, credit/debit cards, e-wallets, and other options available at checkout.

  • Pricing: All prices are listed in VND (or USD) and are subject to change. Shipping costs and applicable taxes will be added to the total at checkout.

  • Order Confirmation: Once your order is placed, you will receive an email confirmation. This email serves as an acknowledgment of your request and does not signify acceptance until your payment is fully processed.

5. Shipping and Delivery

  • Processing Time: Orders are typically processed and prepared for shipment within 1-3 business days.

  • Shipping Costs: Shipping costs are calculated at checkout based on the selected method and destination.

  • Delivery Times: Delivery times vary depending on your location and the shipping method chosen (Giao Hang Tiet Kiem, Viettel Post, etc.).

  • Delivery Delays: MOTOGO is not responsible for delays caused by factors outside of our reasonable control, including weather conditions, carrier delays, or customs procedures.

6. Returns and Refunds

We want you to be satisfied with your purchase. Our return policy includes:

  • Eligibility: Most items can be returned within 7-30 days of receipt, provided they are in unused, original condition with original packaging intact.

  • Return Shipping Costs: Customers are generally responsible for return shipping costs unless the item is defective or incorrect due to our error.

  • Refund Process: Refunds are processed once the returned item is received and inspected, typically back to the original payment method.

7. Customer Responsibility

You agree to use the website and our services for lawful purposes only. You must not:

  • Violate any applicable local, state, federal, or international laws or regulations.

  • Infringe upon the rights of others, including intellectual property rights or privacy rights.

  • Engage in any fraudulent, deceptive, or unlawful activity.

  • Transmit any malicious software, viruses, or any other code of a destructive nature.

8. Intellectual Property

All content on the MOTOGO website, including text, graphics, logos, images, and software, is the property of MOTOGO and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any content without our express prior written permission.

9. Privacy Policy

Your privacy is extremely important to us. Please review our comprehensive Privacy Policy to understand how we collect, use, store, and protect your personal information.

10. Limitation of Liability

To the fullest extent permitted by applicable law, MOTOGO shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our products or website.

11. Indemnification

You agree to indemnify and hold harmless MOTOGO, its affiliates, and employees from and against any and all claims, losses, or expenses arising out of or related to your use of our website or your violation of these Terms.

12. Termination

We reserve the right to terminate or suspend your access to the website and services at any time, without prior notice or liability, if you breach these Terms.

13. Governing Law

These Terms and any dispute arising out of your use of MOTOGO’s website or services will be governed by and construed in accordance with the laws of the Socialist Republic of Vietnam.

14. Changes to Terms and Conditions

MOTOGO reserves the right to modify or update these Terms and Conditions at any time. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

15. Contact Us

If you have any questions or concerns about these Terms and Conditions, or need assistance, please contact us:

  • Hotline: 972-467-8323

  • Email: info@motogo.click

  • Address: 4347 Wilson Avenue

  • Website: www.motogo.click